Delivery Information

We are pleased to offer you our White Glove Furniture Delivery Service on every order to all mainland UK addresses.

All prices shown do not include delivery costs. We can deliver in our long-wheel based van to most areas of the country. Delivery costs will be confirmed and included in the final invoice.

All our furniture is made to order and the lead/production time for each item is 8-10 weeks, and may take a little longer if the design is more complicated to fulfil. If you require something sooner, then please contact us.

Deliveries are subject to additional shipping time dependent on the destination. When your order becomes available to arrange furniture delivery, you will receive a phone call with an option of delivery days.

If you want more information about delivery for a product that you have already ordered, please get in touch with us on 01622 743747 – we will be very happy to assist.

Our White Glove Furniture Delivery Service

When your order becomes available to arrange delivery, you will receive a phone call with an option of delivery days.

In addition to this, where possible and when correct contact details are given, the furniture delivery team will normally call one hour in advance of their expected arrival time in order to allow you to take delivery in person. The delivery team endeavour to arrive within the stated times, although we have no control over traffic hold-ups or unexpected events. If they are delayed they will call to let you know.

We offer a premium delivery service:

  • Our specialist team of (one, two or more if required) fully insured experts will hand deliver your pieces to the room of your choice upstairs or downstairs (access permitting).
  • Very little assembly is required as apart from beds or dining tables nearly all of our furniture is delivered ready assembled. All assembly will be done by our specialists on site.
  • All the packaging and boxes will be removed and recycled, leaving you to simply enjoy your new purchases.

IMPORTANT:

If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange and provide this for our drivers. Any problems with parking availability which result in a failed delivery will be chargeable to the customer.

We are extremely grateful if you can help us by making sure that driveways are clear for when our van arrives and removing any fixtures and fittings that may cause obstruction whilst carrying out your delivery.

Please ensure that items purchased fit into your home, through your front door, and through all internal doors, staircases and turns to their destination room. Points to look out for include twisting passages, low doorways, dog-leg stairs and restricted height. If you are in any doubt, please contact us and we will endeavour to help you. Should our delivery team feel that there is a danger to your property and equally to themselves in delivering large items upstairs, they will refuse to do so. Please be aware that if we can’t deliver to your requested room we will leave the furniture at a place convenient to you. Such criteria do not form a reason for return of goods. We hope you understand.

To comply with health and safety regulations and our insurance our drivers cannot remove, reposition or dispose of other items of furniture for you. They can only deliver through main doorways and entrances and not through windows or rooftops. They also cannot remove their shoes, but we do wear plastic overshoes to protect your flooring.

It is the responsibility of the customer to provide non-slippery protection to their floors (both for carpets and wooden flooring), from the front door to the final placement of the item. We cannot carry enough sheeting to provide protection for all our deliveries. Please ensure you have placed adequate covering to protect your flooring/carpets, as our company cannot be held responsible for damage to flooring/carpets/stairs if they are insufficiently protected.

Please remove any personal objects en-route to the desired delivery point that are breakable (ornaments, wall pictures/mirrors, trailing wires etc.) before the delivery team arrives.

If our drivers arrive at your address at the agreed time of delivery and cannot contact you for the duration of 30 minutes, the delivery will be unsuccessful and a £50 charge may be levied.
It is your responsibility to measure the access route for your item(s). If the size of the goods cannot be delivered into your home due to lack of measuring, the delivery will be unsuccessful, and a £50 charge may also be levied.

If the room is not ready for installation and needs to be cleared, we reserve the right at our discretion to make an additional charge dependent on time taken to clear the said space.

All items must be signed for at the point of delivery. In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged.

We will do our best to ensure your furniture arrives safely and on time.

Please note:

We deliver to mainland England, Scotland and Wales. At present, we cannot offer our White Glove Furniture Delivery Service outside of the mainland UK. Orders to outside mainland UK: Scottish Highlands, Northern Ireland, Isle of Wight, Scilly Isles, Channel Islands, as well as to other countries can be delivered to shipping company of your choice, as long as they are based in the mainland.

 

Thank you for shopping with us. It is important to us that from the moment you choose your furniture to the day that you take delivery everything goes as smoothly as possible.